Job Description

Team Management

-Plan and implement weekly schedules, taking into consideration store operations and the required coverage

-Assist in managing the Store team's shifts ensuring optimum coverage

-Check personal presentation of the team and ensure that all employees in the store respect company policy, uniform, and personal appearance policy (makeup, personal hygiene, etc.)

-Conduct impactful briefing sessions in the absence of the Store Manager (example: sales update and targets, policies, HR updates, etc.)

-Follow up on assigned duties to employees within the store

-Monitor the team's performance ensuring the implementation of effective selling techniques and product knowledge

Sales and Commercial

-Support the team to achieve sales targets and make sure that the sales momentum is always maintained

-Identify challenges faced by the store team in meeting the Sales Targets and support in overcoming them

-Monitor the implementation of the Retail SOPs

-Support with the implementation of in-store and window displays, designs, and look to enhance the store's image

Customer Focus

-As much as possible, support with creating arrangements according to client's requirements and in respect of the company's design standards

-Support with the selection of flowers and foliage for floral arrangements, working with the team of florists to develop new creations

-Ensure that all Customer Service standards prescribed by the company are adhered to including a welcoming meet & greet

-Ensure all displayed products are properly priced

Inventory and Stock Control

-Monitor the store inventory and report to the management on the shortage of inventory and wastage

-Implement procedures set by the Store Manager to enable the placement of orders to purchase flowers and supplies from distributors

-Monitor and manage fresh flowers wastage and ensure that it's kept at a minimum, by continuously reviewing sales patterns, customer preferences, accounting for peak times, and ordering fresh flowers accordingly

-Oversee cash transaction entry and management: petty cash, POS cash transactions, cash floats and ensure that cash is deposited promptly once the cash limit is reached

Administrative Duties

-Comply with store opening and closing SOPs

-Complete reports in a timely manner (Daily Sales Report, Weekly business report, attendance report, etc.)

Required skills and experience: o Good working knowledge of computers o Good knowledge of Excel, PowerPoint, and Word o Good written and verbal communication skills o Excellent interpersonal and customer services skills o Organizational skills o Leadership skills o Fluency in English and Arabic o Floristry skills are a plus, but not a requirement o Experience working with luxury brands

Job Type: Full-time