About the opportunityThis role will involve managing Vendor operations and new vendor onboarding across the country. The vendor operations specialist will take ownership of improving service levels by measuring compliance, finding performance gaps, and taking actions to improve performance. The role will be responsible for the overall vendor operations management and improvement.Whats on Your Plate?Manage day to day vendor operations tasks and keep ownership of supporting back office tools while delivering on agreed KPIsDefine and execute steps to achieve performance improvement, managing the work-flow in a end to end mannerImprove vendor training quality, introduce new training modulesScheduling, assigning and carrying out training with restaurant partners, troubleshooting and technical supportDeveloping action plans with the department manager to address weak areas in need of improvementWork alongside regional logistics and country sales teams on actions and activities to drive vendor operations forwardReporting and monitoring of KPIs and performance SLAsDrive key projects through end to end project management for operational improvement across vendor onboarding and performance areasBe hands-on with related back office tools and make necessary adjustments based on business needs.Manage a team of operations coordinators and ensure the best output for the operations and onboarding functionWhat did we order?Bachelors Degree is mandatory3-4 years experience in operations or logistics. food/grocery tech industryStrong communication skills, both written and verbalExperience in dealing with cross-cultural team members and cross-functional teamsG-suite and MS Office suite skills and Data Interpretation SkillsAbility to deal with ambiguity, work under pressure, and handle stressA motivated team player and supports Vendor operation function overall objectives by going the extra mileKnowledgeable in operations and performance-related tasks3-4 years experience in operations or logistics. food/grocery tech industryThe ability to quickly adapt to new environment and systemsA team player who can work in a fast-paced environment with a make-it-happen attitudeWho we areAs the regions leading local tech organization, were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the worlds leading local delivery platform operating in 70+ countries worldwide This job has been sourced from an external job board.
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