Job Description

It's multifunctional role, the job scope is covering Products, Suppliers, Customers, Sales and Marketing, Fulfilment and Service Delivery.

Key Responsibilities:

• Responsible for developing Leisure Travel, and both inbound / outbound MICE.
• Revenue Projections based on rationale, assumptions, basis and working notes.
• Primary key contact for Leisure Travel, both inbound /outbound MICE and business events.
• Regular R&D for new avenues and niche destinations which will entice the corporate customers, equal importance to the traditional and conventional destinations
• Relationship Management with various groups a) internal stakeholders b) suppliers c) national tourism offices and other regulatory bodies
• Proactively identify new account/customer, and business opportunities.
• Manifest a Calendar of prime business events which are commercially important, target and capture some share from each of these events. Work-out a realistic mix comprising of trade fairs, exhibitions, congresses, symposiums etc.
• Communicate value propositions to the clients through bids, proposals, quotations and programs.
• Business / Customer acquisition -manage pipeline, sales projections and closing of sales.
• Cultivate and nurture strong business relationship with key corporate decision makers of the corporate customers.
• Arrange site inspection trips at probable or selected destination, evaluation of property, facilities and services.
• Define Standard Quality Levels (SQLs), roll-out robust SOP for the service delivery covering quality checks at each of the steps.
• Drive timely resolutions of customer issues and complaints with corrective and preventive measures, roll-out robust SOP for the service break downs and service recovery.
• Overseas trips or travel if the business demands.
• GAP analysis for the loss of business, and outline measures to close the gap with well-defined time line.
• Coach and guide team members an ongoing exercise with regular intervals.

Core Competencies:

• Excellent communication skills
• Good commercial acumen, meticulous and detail oriented, drive for results and growth.
• People Management Skills
• Resilience and Adaptability

Qualifications: Graduate or Post Graduate in Business or Tourism.

Experience: Minimum 5-10 experience of UAE or Gulf of Leisure Travel, Events and MICE with a leading travel management company.

Languages: Fluency in English is mandatory, Arabic and or European Languages is an advantage.

Job Type: Full-time