About Us
As a leader in luxury retail in the Middle East, Al Tayer Group\'s retail division, Al Tayer Insignia, hosts a portfolio of some of the world\xe2\x80\x99s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

We are looking for a Supervisor to join our Armani Fashion store in The Dubai Mall. You will ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.

What You\xe2\x80\x99ll Be Doing

Functional Roles and Responsibilities:

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

• Analyse sales data to maximize sales on day to day basis

• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

• Ensure that the standards of grooming, presentation and professional conduct are set and maintained

• Motivate team members to achieve shared goals and acknowledge team and individual successes

• Ensure all new starters are inducted into the department team

• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

About You

A successful candidate should hold a high school qualification with a minimum of 4+ years experience in retail fashion store within a luxury environment. A demonstrated history of providing exceptional services outcomes through a highly motivated team with a passion for luxury home. You have the ability to multitask and work on a variety of projects simultaneously.

Additional Requirements

• Strong leadership and interpersonal skills with the ability to lead motivate and develop team-members.
• Proven track record of building collaborative working relationships with internal and external stakeholders.
• Ability to evaluate business opportunities and identify potential risks.
• A proactive approach and initiative

Additional Information

• Job Detail: Emporio & Giorgio Armani - Dubai Mall

Al Tayer Group