Job Description

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.


Al Rostamani Travels and holidays is a market leader in delivering comprehensive travel and holiday related services in the UAE. Its services include corporate travel along with a wide range of local and international holiday packages.


Job Purpose
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To supervise the team of Travel Consultants with their daily activities. Drive operational efficiencies and deal with escalated operational issues. Build and maintain relationship with clients and suppliers in line with the department business plan


Job Responsibilities
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Supervise the team and ensure resources are all in place for operational effectiveness.

• Create a team rota to co-ordinate operational activities effectively across the team.
• Deal with VIP/complex clients or escalated internal and external issues, crisis management to ensure all queries are handled as efficiently as possible.
• Motivate and coach the team to ensure high employee engagement levels.
• Train and upskill new/ junior consultants to ensure all resources are aware of processes.
• Assist Corporate Manager in budgeting for the department to ensure operational strategies and objectives achieved.
• Assist Corporate Manager in implementing business plan and ensure the team understands its values and required areas of developments.
• Provide to line manager regular revenue/booking pipeline reports.
• Minimize GDS wastage through regular queue checks so not to have financial loss.
• Review team performance based on clients on monthly basis.
• Negotiate discounted rates with airlines when needed.

Job Requirements
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Qualifications

• Bachelors Degree or equivalent

Experience

• At least 5 - 7 years of relevant experience & 1 - 2 years at Supervisory level

Knowledge & Skills

• Travel industry knowledge
• Good relationship building skills
• Project Management skills
• Works well under pressure
• Ability to work to deadlines
• Ability to multitask


At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.