Job Description

Jobresponsibilities :

• Ensuresthat the staff deliver the brand promise and always provideexceptional guestservice.
• Ensuresthat the staff provide excellent service to internal customers inotherdepartments.
• Observesemployeeguest interactions and coaches staff in guest serviceskills asnecessary.
• Ensuresthat all guest and internal customer complaints and enquiries arehandled in a timely courteous and efficient manner followingthrough to ensure problems are resolvedsatisfactorily.
• Ensuresthat the outlet is operated in line with goals to maximizesprofitability while delivering on the brandpromise.
• Assiststhe Director of F\&B Operations in preparing the AnnualBusiness Plan and budget for theoutlet.
• Supportsthe Director of F\&B Operations in analysing outlet businessperformance to facilitate accurate and meaningfulforecasting.
• Proactivelymanages outlet financial targets and costs based on key performanceindicators.

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