Job Description

:

The Student Affairs Team is responsible for offering holistic support to students throughout their academic journey, ensuring a positive student experience and managing post-enrollment activities. The role encompasses handling student inquiries, guiding them through institutional procedures, and managing fee recollection and other after-sales services to enhance student satisfaction. The team collaborates with faculty, administrative staff, and the finance department to address student concerns and ensure smooth operations.

Key Responsibilities:

Provide student support on academic, personal, and administrative matters.

1. Manage student inquiries and resolve issues in a timely manner.

2. Organize and assist with student orientations, events, and extracurricular activities.

3. Facilitate communication between students and faculty/administration.

4. Manage and monitor fee collection, ensuring timely payment follow-ups.

5. Address fee-related queries and resolve payment discrepancies.

6. Ensure proper documentation and record-keeping for student accounts and academic matters.

7. Promote a supportive and inclusive environment for student development.

8. Monitor student attendance, behavior, and academic progress.

9. Handle after-sale services like student support, progress tracking, and satisfaction follow-ups.

Address and escalate student concerns when necessary.

Skills Required:

1. Strong communication and interpersonal skills.

2. Problem-solving abilities with a student-focused approach.

3. Organizational skills, including event management and financial tracking.

4. Ability to manage fee collection and post-enrollment activities effectively.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month