Job Description

Recognised as a one of the •Top 10 Leading TVET School in Culinary Arts ,• the International Centre for Culinary Arts, Dubai, is an award-winning International Culinary Education Institution with branches in Dubai and Abu Dhabi that provides an award-winning learning experience to aspiring chefs, artisans, and entrepreneurs from the world over.

To know more about the Institution please check https://www.iccadubai.ae.

Job description

Seeking experienced Admission Counselors with exemplary communication skills, focus, a go-getter attitude to reach sales target metrics by converting prospective students into confirmed admission achieving set performance goals.

Key Responsibility Areas
1. Explaining courses details and admission procedures to the prospective students and their parents through phone calls, emails, face-to-face meetings.

2. Supporting prospective students throughout the admission process by answering their queries and helping them complete the required documents as per the admission process.

•Attractive Incentive packages along with Salary, Company Visa, Medical Insurance, and other travel and leave benefits as per UAE regulations form a set of Staff Benefits Provided.•

:

1. Lead Managemen t
Manage leads from digital campaigns and from various online sources including walk-ins.

2. Counselling, Conversion, Payments, and Reporting

• Provide information on courses, eligibility, duration, fee level, suitability to career, etc.
• Verify documents and credentials as per need
• Convert to admission
• Follow up on registration and fee payment

3. Customer service:
Ensure a pleasant experience for all the prospective learners
Help them in their transactions for admissions/fee payment/course progress etc

Desired Candidate Profile

Qualification and Experience:

• Proficiency in English is a must.
• Graduates with minimum of 2-3 years experience in Sales/Tele-sales/admissions counseling in the education/training sector
• Preference will be given to candidates with Customer Support, Sales, or Marketing experiences with banks/Insurance/airlines/training Institutes.

Skills and Knowledge

• Admissions counseling
• Lead conversion
• Data maintenance
• Maintaining Excel reports

Competencies

• Excellent communication skills, verbal and written
• Analytical ability
• Achievement orientation
• Assertive nature
• Customer focus

Company Industry

Education / Training / Teaching / Academics

Working Hours : 7:30am - 5:30 pm[9 hours + 1hour break].

Weekly Off: Friday(Half Day) and Saturday

Job Location: Dubai

Benefits: As per UAE Labor Law

Vacancy: 5 Vacancies

Job Types: Full-time.

Salary: AED 3,500.00 - AED 5,000.00 per month

Expected Start Date: 01/11/2024

• Sales: 2 years (Preferred)

Language:

• English (Very Fluent)
• Arabic

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Support: 2 years (Required)

Language:

• Fluent English (Required)

Expected Start Date: 01/11/2024