Job Description

Customer Focus . Effective resource planning for customer service . Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills . Implement a high standard of customer focus within the store . Regularly assesses customer service standards within store . Create seamless customer service orientation among store employees by ensuring timely and efficient customer service . Ensure customer needs are met and complaints/queries are resolved in a timely manner . Assess mystery shopping feedback and prepare action plan for improvement Sales and Commercial Profit . Achieve the revenue targets for the store . Achieve target productivity metric (sales per person per day, staff per sqft) for the store . Actively seeks ways to achieve or exceed shop sales targets . Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations . Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas . Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff SOP and Store Standards . Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store . Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback . Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store) . Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities . Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly . Oversee cash transaction entry and management (petty cash, pos cash elements, change floats) . Regularly audit own store administration and resolve any issues . Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store. . Monitor and handle customer complaints and take corrective action in line with Company policy . Maintain high standards of visual appearance throughout the store including all non-retail areas . Maintain window and in-store displays to a high standard in line with merchandising guidelines . Prepare and review store reports on sales, commercial profit and stock ageing . Execute price revisions within the store . Maintain a high level of store health and security for company assets, cash, stock and customer property . Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters People Management . Ensure store expectations and priorities are communicated to staff . Review and provide regular feedback on staff's performance against expectations . Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses . Support induction of new recruits through buddy system . Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution . Oversee staff development and drive motivation levels of the store associates . Ensure effective resource planning and succession planning . Schedule: Full-time Shift: Day Job Travel: