Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:The job holder is responsible for planning, controlling and directing his store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people\'s skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets.What you will do:-Description of Accountability:Profit Financial
- Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
- Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
- Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
- Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
- Recommends and initiates plans to optimize the stores\' controllable expense.
- Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)Commercial
- Checks and reviews the implementation of display and timely replenishment.
- Manages availability and timely replenishment of stocks.
- Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
- Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
- Ensures customers shopping experience exceeds customers\' expectation.
- Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
- Drives loyalty members programs and initiatives to achieve target transactions participation.
- Drives selling techniques to achieve target conversion/transaction rate
- Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
- Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)Process
- Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
- Demonstrate strong analytical skills and understanding of the system and reporting
- Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
- Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
- Cashiering dutiesPeople
- Plans and monitors Personal Development Plans In role development interventions.
- Identifies, implements and monitors team learning interventions.
- Reviews and discusses performance appraisal and personal plans of direct reports.
- Implements action plans for employee engagementsREQUIREMENTSRequired Skills to be successful:
- Ability to deal effectively with pressure and stress
- Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash...) Computer skills
- Must have excellent interpersonal and communication skills both oral and written
- Possess organization and time management skills with demonstrated ability to follow sales process
- Excellent organizational skills and ability to show initiative
- Well-groomed and presentable
- Self-motivated, reliable and confident
- Positive attitude and ability to work well with others
- Good knowledge of MS Office productsWhat equips you for the role:
- Bachelor Degree (Masters Preferred)
- 5-6 years\' experience in retail and team management (preferably in skin care and cosmetics)
- Empathy Customer service and results oriented Leadership and problem solving skills
- Good communication skills
- Excellent relationship skills
- Technical knowledge on products
- Accountability
- Problem solving
- Attention to detailAbout Al-Futtaim RetailAl-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer\'s in both regions with over 75 stores offering both fashion & food options.Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a differenceABOUT THE COMPANYEstablished in the 1930\'s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940\'s and 50\'s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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