Job Description

BASIC INFORMATION Position Title Store Associate Job Family Retail Sales and Operations Function / Department Retail (Store Operations)

POSITION OBJECTIVE The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.

DO Key Responsibilities 1. Shop Keeping and Store Standards Maximize and contribute to sales within the store through exceptional customer service and retail experience Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc) Ensure all products are price tagged and bar-coded before display Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized Ensure awareness and vigilance at all times of security in the store without any negligence Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times Give accurate and current information about the product for all inquiries Increase the customer database by adding new customers to the mailing list Understand the returns policy and ensure effective implementation Help store merchandiser and/or store manager in product placement and arrangement Dress up Mannequins & attend to other visuals Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy Operate as a cashier and be consistently accurate in money handling ( in case applicable) Understand and utilize all reports required for the day to day functioning of each store Carry out linked selling i.e. understand the customer s need and close the deal 2. Store Merchandise / Merchandising Maintain a detailed knowledge of the merchandise/ products stocked in the store Ensure promotions and fast selling lines are featured in the store Provide information about the customers(likes,dislikes and opinions) to the dept incharge Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store 3. Customer Service Responsible for greeting and meeting all customers promptly and politely as they enter the store Provide customer satisfaction by delivering exceptional customer service Guide customers throughout the store or to the specific area the customer requests Develop a clear understanding of all departments, products,make, features and after sales service Ensure effective implementation of visual merchandising principles within the stores Effectively deal with customer queries and complaints Follow procedures for dealing with specific customer orders Ensure confidentiality with respect to Landmark retail/store sales information

DISPLAY QUALIFICATION Basic Qualification / Education / Vocational Training High School Diploma Advanced Qualification / Certification / Specialist Training Graduate degree in any field EXPERIENCE Minimum Experience 1-2 years

COMPETENCIES Skills and Capabilities Knowledge of retail processes and industry Communication skills Interpersonal skills Proactiveness and flexibility Customer service orientation English/local language speaking skills

DELIVER Perspective Key Result Area (KRA) Measure Financial Maximise Sales % of customers converted with exceptional customer service/ Accuracy in meeting Sales Target Loss Prevention Cost of Damage/Loss goods on display Customer Enhanced store experience Customer Feedback (Scores / No. of Complaints)/ Number of new initiatives or ideas to improve store experience and layout Increase in customer awareness on products Customer Feedback Score/Mystery Shopping Score Current Processes (Internal) Adherence to SOPs (Internal to the organization) % deviations from the defined SOPs (Audit score) 100% stock availability Customer Feedback Score % of instances of stock outs in store "Build" for Future" (Capability) Enhance the technical and behavioural skills and capability Number of training programs attended by self/ % improvement in performance pre and post training session or review to review Schedule: Full-time Shift: Day Job Travel: