Job Description

Job Title: Store Administrator

Location: Abu Dhabi

Department: Retail Operations

Reports To: Store Manager

Job Summary: The Store Administrator will oversee the daily administrative operations of a retail chain flower shop. The role includes managing office tasks, supporting customer service, coordinating with suppliers, and assisting in inventory management. The ideal candidate is detail-oriented, highly organized, and has excellent communication skills.

Key Responsibilities:

1. Administrative Duties:

. Manage daily administrative tasks, including filing, data entry, and handling correspondence.

. Maintain accurate records of sales, expenses, and inventory.

. Prepare reports and assist in budgeting and financial planning.

2. Customer Service:

. Assist customers with inquiries and resolve complaints in a professional and timely manner.

. Process orders, including phone and online orders, and ensure accurate fulfillment.

. Coordinate special events, promotions, and custom orders.

3. Inventory Management:

. Monitor inventory levels and coordinate with suppliers for timely restocking.

. Conduct regular inventory audits and update inventory management systems.

. Manage the receiving and distribution of flower stock and supplies.

4. Staff Coordination:

. Assist in scheduling and coordinating staff shifts and breaks.

. Support the training of new staff and provide ongoing administrative support.

. Ensure compliance with company policies and procedures.

5. Store Operations:

. Oversee the maintenance and organization of the store.

. Assist in visual merchandising to enhance the store's appearance.

. Ensure that the store meets health and safety regulations.

6. Communication:

. Act as a liaison between the store manager, staff, and head office.

. Communicate effectively with suppliers, customers, and other stakeholders.

. Handle promotional materials and store communications.

Requirements

Qualifications:

. High school diploma or equivalent; associate degree or higher preferred.

. Previous experience in retail administration or customer service.

. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

. Strong organizational and multitasking skills.

. Excellent verbal and written communication skills.

. Ability to work independently and as part of a team.

. Basic knowledge of inventory management systems.

Benefits

Working Conditions:

. Full-time position, with availability on weekends and holidays as needed.

. Ability to lift and move flower arrangements and supplies.

. Comfortable working in a fast-paced retail environment.

Benefits:

. Competitive salary and benefits package.

. Opportunities for career growth and development within the company.