JPC: 3341Job Title Stadium SupervisorLocation / Requirements Al DhafraContract Duration: 1 Year RenewableJob Purpose To lead small teams in providing excellent customer services at key consumer interaction points within the stadium for both match day and non-match day events including, but not limited to the following duties: Hospitality hosting & serving Conference & banqueting preparation & hosting Stadium events hosting & customer engagement All roles shall be assigned on an individual event basis and workers shall be required to have a flexible attitude towards carrying out varied duties and leading teams within these areas. Duties and Responsibilities: To lead a team of people that provide excellent customer service at all times when undertaking any customer facing duty. read interaction situations and provide pragmatic solution, as well as guide all team members and provide support where necessary. be the lead host of hospitality events and oversee a team of servers of both meals and refreshments. Engaging with both customers, caterers and operations staff to ensure the smooth operations of all events, whilst ensuring that all relevant health and safety regulations and requirements are adhered to in line with Club Policy. To oversee and where necessary assist with the preparation and set up of conference and banqueting events. Ensuring that all relevant health and safety regulations and requirements are adhered to in line with Club Policy.To oversee designated stadium bars and their associated staff, serve customers and assist with the associated workings of the bar including points of sale, set up, stock control and cleaning. To lead a team in welcoming customers to stadium events and ensuring their safety needs are cared for at all times, highlighting risks and ensuring that all relevant health and safety regulations and requirements are adhered to in line with Club Policy.Experience of delivering excellent customer services and leading teams to provide a wider level of service. Previous experience of working in a supervisory or managerial position. Previous experience of working in a stadium or arena environment in a supervisory position.Previous experience of conflict resolution and problem solving.Strong organizational skills and the ability to prioritize and delegate tasks.Able to communicate effectively to customers, team members, supporting teams and external parties Accurate timekeeping skills Up to date first aid qualification

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