Company DescriptionAs the region\'s leading local tech organization, we\'re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world\'s leading local delivery platform operating in 70+ countries worldwide Role Summary
We\'re in search of seasoned Sr. Specialist Training Projects to bolster our team. Bringing a data-driven approach and strong analytical skills to enhance our training quality for fleet partners and riders while upholding our organizational values and standards. This role holds significant importance in spearheading the creation of training programs for our fleet partner riders and ensuring the seamless launch and management of Hero Experience Centers, ultimately driving impeccable training delivery and elevated rider satisfaction. The ideal candidate will have a robust background in training development and execution, coupled with the ability to manage multiple projects concurrently and make informed decisions based on data insights.What\'s on Your Plate?
\xe2\x97\x8f Lead the creation and customization of training materials to meet the diverse requirements of our markets.
\xe2\x97\x8f Collaborate with subject matter experts (SMEs) to design, develop, and refine training materials, spanning presentations, manuals, and e-learning modules.
\xe2\x97\x8f Work closely with local market training leads to conduct quarterly Training Needs Analysis (TNAs) based on KPIs and Opportunities.
\xe2\x97\x8f Lead the monthly function business reviews (FBRs), discuss, and align on actions to improve the training across multiple markets.
\xe2\x97\x8f Ensure prompt dissemination of product/process updates on the rider interface through appropriate training initiatives.
\xe2\x97\x8f Ensure that training content aligns with organizational goals, regulatory requirements, and industry best practices.\xe2\x97\x8f Apply instructional design principles to craft engaging and effective training programs.
\xe2\x97\x8f Analyze best practices across different markets & training methodologies and implement them accordingly.
\xe2\x97\x8f Maintain regular communication with training stakeholders, market logistics leaders, and external partners to gather requirements, provide updates, and address any training-related concerns.
\xe2\x97\x8f Cultivate positive working relationships with stakeholders to foster collaboration and garner support for training initiatives.QualificationsWhat Did We Order?
\xe2\x97\x8f Proficiency in stakeholder management with the ability to take ownership of projects, drive execution, and thrive in a dynamic environment.
\xe2\x97\x8f Bachelor\'s degree in a relevant field or equivalent experience.
\xe2\x97\x8f Minimum of 5 years & experience in training delivery, with at least 2 years in managing training teams.
\xe2\x97\x8f Strong understanding of instructional design principles and adult learning theory.
\xe2\x97\x8f Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional team, exceptional communication skills is key, given the role\'s collaborative nature.
\xe2\x97\x8f Outstanding problem-solving and analytical skills, coupled with a hands-on approach to field operations, including training, mentoring, and ensuring execution on the ground.
\xe2\x97\x8f Demonstrated ability to manage multiple projects concurrently in a fast-paced environment.
\xe2\x97\x8f Capability to engage, collaborate, and negotiate with both internal and external stakeholders.
\xe2\x97\x8f A result-driven individual with a thirst for learning, self-motivation, and a curious mindset, passionate about positively impacting rider well-being and happiness.
\xe2\x97\x8f Highly organized with meticulous attention to detail and a commitment to delivering high-quality work.
\xe2\x97\x8f Exceptional presentation and communication skills in English; proficiency in Urdu is advantageous.
\xe2\x97\x8f Proven experience in project management is required, with PMP or similar certification being a plus.
\xe2\x97\x8f Exposure to last-mile delivery in large e-commerce organizations or Tech Startups is beneficial.

Delivery Hero