Company DescriptionAs the region\'s leading local tech organization, we\'re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world\'s leading local delivery platform operating in 70+ countries worldwide Role SummaryWe\'re looking for a Senior Operations Manager to join the team and focus on growing our Local shops business, which is the region\'s biggest grocery aggregator enabling millions of consumers to order and get products from their favorite stores delivered to their homes.What\'s On Your Plate?Managing the full operations end to end (team operations, 3pl management, vendor management, picker management, property/asset management, operational standards, expense control).Stock management: Ensure correct processes, policies and proper management of store data to ensure only products available in the store are present on the app.Picker process: Ensure efficient and correct pick and pack process and service level (picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.3PL personal management: hiring and managing strong 3PL partners who provide and manage manpower to improve our overall in-store operations.Property / Asset Management: Proper management of the property and facility, plus asset management and tracking.Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.Managing Productivity, work standards, and development of store staff.Monitoring and managing the store costs VS budget for the section.Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).Monitoring the financial and operational performance of each store and initiating required actions for improvement.Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.Developing action plans with the department manager to address weak areas in need of improvement.Instituting training and developmental programs for staff and monitoring effective implementation.Monitoring product range availability according to selected store product range. * Develop preventive and regular maintenance plans.What Did We Order?You have at least 10+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, operations, e-commerce, FMCG retail business it is a plus.You have built teams and led cross-functional projects at scale.You are very detail-oriented, structured, and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.You are someone energized by the unknown and look forward to learning each day on the job.You have excellent analytical and communication skills, and always like to be hands-on with several tools.Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.Language skills: Fluent English and Arabic would be highly advantageous.

Delivery Hero