Job Description

Responsibilities:


• Always Keep Club House & Sports Courts & Facilities clean and neat.
• Follow all Standards and Procedures as taught by Leisure Supervisor.
• To ensure that a high standard of service is maintained throughout the Leisure areas
• Assist in the operations of all leisure departments as required:
+ Club House Desk
+ Leisure Concierge Desk
+ Tennis & Padel Courts
+ Fitness Center
+ Fifa, Air Dome & Junior Football pitch

Report dysfunctional equipment to Leisure Supervisor
+
• To maintain inventory of supplies for the operations of the Club House & Sports Facilities
• Will be expected to assist various activities, demonstrations and events
• Must attend all training courses as deemed necessary and must adhere to training as set down by the Leisure Supervisor
• Must have the ability to courteously interact and answer all Leisure, Sports and Hotel related questions with guests
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Leisure Supervisor
• To assist in the smooth flow of guests' to and from activities
• Will be expected to aid 3rd party operators with the set-up and breakdown of all activities
• Will be expected to ensure all amenities are stocked and always presented
• Set up a fitness and wellness center and ensure all standards are maintained throughout the day
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Leisure Supervisor
• Will greet each guest with a smile and acknowledge guest even in passing
• Will proactively help all guests when necessary
• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa


Key competencies and background:


• Previous experience in a luxury hotel chain in a similar position is required
• Outgoing personality with excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service
• Must have a yearly CPR & First Aid Certificate
• Must have knowledge of all sports or be willing to learn about each sport