Job Description

The successful candidate will be responsible for tracking key performance indicators (KPIs) and the achievement of departmental objectives on a quarterly basis. This role is pivotal in ensuring that the organization's strategic goals are met by coordinating with various departments and the CEO's office.



Key Responsibilities:



KPI Tracking and Reporting:

• Develop and maintain a comprehensive KPI tracking system.
• Collect and analyze KPI data from various departments.
• Prepare and present quarterly KPI reports to the CEO and Head of HR.

Ensure data accuracy and integrity in all reports and dashboards.
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Objective Setting and Alignment:

• Assist departments in setting annual objectives and KPIs.
• Provide training and support to department heads on KPI setting and measurement.

Ensure departmental objectives are aligned with the company's strategic goals.
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Performance Monitoring and Feedback:

• Monitor the achievement of departmental objectives and KPIs.
• Coordinate with department heads to address performance gaps.
• Facilitate feedback sessions between the CEO office and department heads.

Prepare and present performance dashboards to the executive team.
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System Enhancement:

• Identify opportunities to enhance the KPI tracking and reporting system.
• Implement improvements to streamline data collection and reporting processes.

Work with IT and other relevant teams to integrate new tools or software for performance tracking.
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Coordination and Meetings:

• Arrange and coordinate quarterly performance review meetings between department heads and the CEO office.
• Prepare agendas, minutes, and follow-up actions for performance review meetings.

Act as a liaison between the CEO office and various departments.
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Training and Development:

• Develop and deliver training sessions on KPI setting and performance measurement.

Support departments in the continuous improvement of their performance management processes.
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Identifying KPIs Across Departments:

• Identify key performance indicators (KPIs) from every department to allow decision-makers to measure business performance against strategic goals and predict future outcomes.

Provide an overview of best practice KPIs for common end-to-end business processes that span departments to help choose the KPIs that make sense for the organization.
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Qualifications:



• Bachelor's degree in Business Administration, Project Management, or a related field.
• Minimum of 3 years of experience in a project management, performance management, or a similar role.
• Strong understanding of KPIs and balanced scorecard methodology.
• Excellent data analysis and reporting skills.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with performance tracking software.
• Strong communication and interpersonal skills.

Detail-oriented with excellent organizational and time management abilities.
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Preferred Qualifications:



• Certification in Project Management (PMP or similar).
• Experience with dashboard creation and data visualization tools (e.g., Tableau, Power BI).

Experience in a corporate or consulting environment.
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Key Competencies:



• Analytical Thinking: Ability to analyze complex data and provide actionable insights.
• Communication: Strong written and verbal communication skills.
• Collaboration: Ability to work effectively with various departments and executive levels.
• Initiative: Proactive in identifying and solving problems.
• Adaptability: Ability to adapt to changing priorities and work environments.