Job Description

Alignment of Applications with IT Strategy

Lead and direct the development of application standards, tools, technologies, architecture, and data to ensure alignment of the same with the overall IT strategy.

•


Organisation Structure

Recommend an optimum organisation structure for the Software Development section so that resources are optimally utilised, and communication can take place in an efficient manner.

•


Standards Development

Develop and design GCAA's IT applications standards covering all application tools and technologies, set the basis for implementation and monitor compliance throughout the organisation.

•


Project Management

• Manage the effective achievement of GCAA's objectives through the leadership of the Software Development and Maintenance section
• Overall responsibility of managing multiple projects and project teams allotted to respective projects
• Lead project by ensuring proper ownership of scheduling, resources, issues, cost, risks, decisions, communication, and internal processes
Effectively manage the different development phases with appropriate inputs, outputs, and participants to ensure timely and successful completion of projects
•


Software Specifications and IT Requirements

• Monitor GCAA requirements and translate them into IT requirements to proactively assess application development needs and plans development accordingly.
• Coordinate and effective schedule resources required for software engineering project development.
Ensure inputs from external stakeholders are taken into account while developing the SRS
•


Application design

Analyse complex, integrated user project proposals; identify omissions and errors in requirements, and conduct feasibility studies; recommend optimum approach and develop applications design for approved projects.

•


Application Testing

• Supervise and organise user acceptance tests to ensure that the processes captured are in line with user requirements agreed in the SRS.
Ensure that all issues reported by IT QA team are fixed in the testing phase of applications.
•


Systems Launch and Support

• Provide on-going support and resolution of issues reported on GCAA's IT systems by internal and external users.
Carry out presentations and training for internal users and external stakeholder at the time of launching new applications.
•


User Manuals

• Review the prepare user manuals to ensure that all the required information is captured for external and internal users.
Maintain GCAA's IT library is inclusive of source code, developmental documentation, flow charts, approvals, prototypes, new releases etc.
•


Policies, Systems, Processes and Procedures

Recommend improvements to departmental policy and direct the implementation of procedures and controls covering all areas of Development and Maintenance section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.

•


Service Level Agreements

• Manage and monitor SLAs between IT and other departments in order to ensure timely response and effective solutions for internal customers.
• Manage IT suppliers and services providers and agree on SLAs for support services
Ensure that the IT Team delivers superior service and manages customer satisfaction, service level and corporate level SLAs.
•


Reporting

Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.

•


Health, Safety and Environment within GCAA

Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards

•


Other Tasks/ Accountability

• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.