Company DescriptionJoin the UAE\'s largest bank and one of the world\'s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.Job Contex:
Balanced job scheduling across board, track and monitor daily activities of processing unit ensuring TAT rates with no compromise in submission quality with zero / minimal operational errors.
Cross validates perfection of all documents against product parameters and reduce workflow rejections / returns based on missing / inaccurate documentation ensuring RFT.
Coordinate/follow up with Sales /OPS to resolve the issues/correction cases.
Maintain and review staff attendances and leave plans.
Monitor business reports, submission by processors for information accuracy and ensure enhanced staff outputs through regular training on processes and product / policy parameters.
Conduct process / system trainings for new joiners.
Ensure submission of application in line with the specified time frame in credit workflow for Banking and Non-Banking Customers.
Robust follow up for submitted cases under CAD review.
Managing disbursement hub and timely sending of files to OPS as per SLA
Make sure all case met with compliance requirements.
Support Administration Coordination.
Act as a backup during the absence of other staff and as and when necessary
Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
Adhere to your individual duties and responsibilities at all times
Regular follow up with the concerned units for business/ administrative requirements
Liaising with other department for related issues (cards static maintenance/ account maintenance/card delivery/PIL disbursal)
Coordinating with Compliance and KYC on-boarding team.
Ensuring Data protection and safeguarding customer details.
Provide improvement suggestion to Section Head / Manager to increase operational quality and efficiency in our work resulting in best customer services
QualificationsJob knowledge, skills & experience:
About 1 to 2 years\' experience in Administrative or Managerial role
Proactive and diligent with analytical and decision-making skills.
Self-motivated and desire to drive team development
Ability to develop strong professional relationship within internal staff in various departments
Moderate computer skills with extensive experience in MS Office
Ability to work with confidential and sensitive data.
Functional & Formal.
Multicultural Awareness
Ability to Multitask
Academic/Professional Qualifications:
Bachelor\'s Degree in Commerce / Finance or equivalent
Preferably having awareness of banking/ financial rules, practicesAdditional Information#LI-KM1