MAIN OBJECTIVE OF ROLETo manage and facilitate the catering operations at both home-base and out-stations, ensuring the procurement of top-quality products from the most suitable suppliers, maintaining the highest standards of food safety and adherence to dietary requirements and cultural preferences, including Halal requirements, all within financial budget constraints.KEY RESPONSIBILITIES

• Manages Emirates Flight Catering (EKFC) performance to ensure delivery of all products and services as designed.
• Plans menu presentations tailored for both home-base and outstation caterers, ensuring that menus align with dietary requirements, cultural preferences, and flight schedules.
• Evaluates the pricing of all catering proposals and analyzes the most cost-effective methods for catering at each station, presenting recommendations to senior management.
• Compares catering services across various stations and regions, assessing quality, pricing, and service levels to establish benchmarks.
• Plans and executes start-up activities for new stations or caterer change-over, including pre-visits, recommendations to caterer and senior management, as well as pre-planning and execution at the location.
• Develops a scoring system using crew feedback tools to assess Complaints per 1,000 flights and Non-Conformance Reports (NCRs) per 100,000 meals across the network for all caterers.
• Produces a monthly report detailing service levels of caterers across the network, incorporating metrics such as delays, service quality, culinary feedback, and responsiveness
• Guides the team in handling daily operational tasks within the Catering Department, overseeing their execution and ensuring alignment with departmental goals, while liaising with senior management to manage outcomes effectively.
• Ensures maintenance of the highest standards of food safety and adherence to Halal requirements, all within financial budget constraints.
• Manages and monitors any ad hoc catering requirements across the network.

QUALIFICATIONS REQUIREDMinimum Education Level\xc2\xb7 Bachelor's Degree (3+ years)Education Specific Requirement (if applicable)\xc2\xb7 Degree in Catering or Hospitality preferredCertifications (if applicable)\xc2\xb7 Audit certificate - HACCP and HALAL qualified preferred.\xc2\xb7 HACCP PIC training and qualifications.Licenses (if applicable)\xc2\xb7 Hold or obtain a current Dubai Driving License that can be used to obtain a Dubai Airports Airside Driving Permit.Languages\xc2\xb7 Fluent in EnglishEXPERIENCE REQUIREDYears with Qualifications\xc2\xb7 7Professional Experience\xc2\xb7 Minimum of 7 years airline experience with at least 5 years in catering operations.\xc2\xb7 Working experience in engaging catering providers and managing multiple start-ups.Systems Knowledge (if applicable)\xc2\xb7 MS Office Suite, Oracle/SAP, Intelex business solutions, Paxia catering planning system, Publisher and Smartsheet.CORE COMPETENCIES\xc2\xb7 Customer Focus\xc2\xb7 Teamwork\xc2\xb7 Effective Communication\xc2\xb7 Personal Accountability & Commitment to achieve\xc2\xb7 Resilience and Flexibility (Can do attitude)ISR REQUIREMENTSReads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.Warning on Recruitment Fraudflydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.These offers often look legitimate and may include job descriptions, salary, and benefit details.The offers then direct recipients to provide bank account details.Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also neverrefer you to a third party to process applications or visas. Official communications from flydubaiwill only come from an email address ending in @flydubai.com and job opportunities withflydubai are advertised on flydubai's websites.If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line Recruitment Fraud to confirm the authenticity of the message.

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