Job Description

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The Car Spare Parts Advisor plays a crucial role in ensuring that customers receive the right spare parts for their vehicles. They are responsible for providing excellent customer service, maintaining accurate inventory records, and coordinating with suppliers to ensure timely delivery of parts. The primary duties and responsibilities of a Car Spare Parts Advisor include:

• Customer Service: Assist customers in identifying and selecting the appropriate spare parts for their vehicles. Provide guidance and recommendations based on the customer's needs and vehicle specifications.
• Inventory Management: Maintain accurate records of spare parts inventory, including stock levels, part numbers, and pricing information. Monitor inventory levels to ensure availability of commonly requested parts and initiate orders for replenishment when necessary.
• Order Processing: Process customer orders for spare parts efficiently and accurately. Coordinate with suppliers to ensure timely delivery of parts and follow up with customers regarding order status and availability.
• Technical Knowledge: Develop a strong understanding of various car models, their components, and compatibility with different spare parts. Stay updated on industry trends and product specifications to provide informed recommendations to customers.
• Documentation and Reporting: Maintain detailed documentation of customer transactions, including sales invoices, order forms, and warranty information. Generate reports on sales performance, inventory turnover, and customer feedback to support business decision-making.
• Problem Resolution: Address customer inquiries, complaints, and issues related to spare parts promptly and professionally. Work collaboratively with other team members and departments to resolve complex technical problems and ensure customer satisfaction.
• Product Promotion: Promote new spare parts offerings, special promotions, and discounts to customers. Collaborate with marketing teams to develop promotional materials and campaigns aimed at increasing sales and customer engagement.

Job Types: Full-time, Permanent

Pay: AED1,800.00 - AED2,500.00 per month

Experience:

• automobile industry: 2 years (Preferred)