Description

Hotel Brand: voco

Location: United Arab Emirates, Dubai

Hotel: Dubai (DXBSZ), Plot 49, Sheikh Zayed Road, Trade Centre District, 9940

Job number: 120648

About us

At voco\xc2\xae, we\'ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that\'s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won\'t find in any guidebook.

Your day today

• Follow all established health and safety procedures in every treatment for guests\' well-being, utmost comfort, and satisfaction.
• Conduct thorough consultations with clients to understand their specific needs, preferences, and any health concerns.
• Perform a variety of spa treatments such as massages, facials, body wraps, and other beauty and wellness therapies.
• Use appropriate techniques, products, and equipment to deliver high-quality services.
• Complete all necessary paperwork (questionnaire, consultation forms) correctly and refer to supervisor/manager prior to any treatment delivery. Document pertinent information on the guest\'s personal record.
• Massage the body, using techniques as kneading, rubbing, and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions.
• Administer steam or dry heat, ultraviolet, infrared or water treatments on request of the guest.
• Provide directions to clients in activities such as reducing or remedial exercises
• Record treatments furnished to customers
• Ensure that treatment rooms are tidy and all the items available e.g. towels, candles, oils, etc.
• Maintain a clean and organized workspace, following all hygiene and safety protocols.
• Adhere to spa policies and procedures related to cleanliness, sanitation, and client confidentiality.
• Promote spa services and products to clients, aiming to enhance their overall spa experience.
• Upsell additional services or products when appropriate.

What we need from you

At voco Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life!

Ideally, you\'ll have a minimum of 3 years\' experience in a similar role in a four or five-star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along being quality-oriented with a focus on details, high-performance standards, able to multitask in the Spa & Health Club & meet deadlines and Committed to serving the guest with the highest quality and you should have Spa Therapist Licensed or Certified.

What we offer

We\'ll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.

Join us and you\'ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit to find out more about us.

Reliably Different - Welcome to voco\xc2\xae Hotels, IHG\'s new upscale brand. We call our Hotels voco\xc2\xae - It means \'to invite\' and \'call together\' originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco\xc2\xae is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco\xc2\xae Dubai Whatever we\'re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG\'s years of experience in delivering True Hospitality, voco\xc2\xae Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world\'s first voco\xc2\xae hotel opened in November 2018 in Gold Coast, Australia, and the first voco\xc2\xae Hotel across IMEA is voco\xc2\xae Dubai. voco\xc2\xae Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It\'s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining, and entertainment experiences.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

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