Key Responsibilities

• Performs Sensational treatments on Guests, ensuring their Utmost Comfort and providing a Bespoke \'FIVE-Star\' Experience.
  
• Maintains a High Standard of Service throughout ReFIVE Spa, adhering to Industry-leading procedures.
  
• Reviews Appointments after completing each treatment, Ensuring Punctuality and Maintaining a Tranquil atmosphere.
  
• Ensures work areas are Impeccably Clean and Tidy at all times, creating a Stunning Environment for Guests to enjoy.
  
• Promptly Reports any Dysfunctional equipment to the Spa Manager to uphold the Premium and Award-Winning Experience for FIVEs Guests.
  
• Manages the Inventory of supplies necessary for the Operation of treatment rooms, ensuring only \'FIVE-Star\' Luxury products are used.
  
• Upholds Cleanliness and Attention to Detail in the Stunning Spa Suites throughout the Shift, reflecting the \'FIVE-Styled\' Flair of our ReFIVE Spa.
  
• Attends Daily line-ups, as well as Weekly and Monthly spa Meetings, to Celebrate Achievements and stay Updated on Exciting FIVE Tribe Announcements.
  
• Assists and Performs various Engaging Demonstrations and Events as required, Showcasing the Disruptive techniques and Services provided by ReFIVE Spa.
  
• Interacts with Guests, answering all Spa and Hotel-related Questions.
  
• Executes all Treatments to the Highest Standards of Professionalism, delivering a Disruptive and First-in-Class experience for Guests.
  
• Provides Assistance in all Areas of the Spa when Necessary, including the Lavish Relaxation area and Buzzing Reception, ensuring the FIVE Journey is Unforgettable for Guests.
  
• Conducts all Duties and Responsibilities as required by the Position or assigned by the Spa Manager or Spa Director.
  
• Ensures Compliance with current Professional Licenses, reflecting FIVEs Industry-Leading Standards.
  
• Performs all Daily assigned Spa Therapist Tasks Meticulously, enhancing the Guest Experience.
  
• Collaborates with other Departments, such as Concierge and Front Desk, to ensure Seamless Operations.
  
• Updates and Expands Knowledge of Hotel amenities, Services, and Local attractions to provide Accurate information to Guests.
  
• Handles Guest Complaints and Concerns Promptly and Professionally, finding Suitable resolutions to ensure Satisfaction.
  
• Assists in Training and Mentoring new Spa Therapists, sharing Knowledge and Best practices to maintain High standards of Service.
  
• Stays Informed about Industry Trends and Advancements in Spa Therapies and Techniques, incorporating New Skills and Treatments into the Spa's Offerings.
  
• Collaborates with FIVEs Marketing and Sales Teams to Promote Spa services and Packages, contributing to Revenue generation and Business Growth.

The Team
FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you\'ll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime - then Look No Further and Unleash your Next-Level Potential.
Sustainable Indulgence at FIVE
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled Sustainable Indulgence Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making Sustainability without Compromise on Luxury Living central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVEs Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 FIVERs. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
About FIVE Hotels and Resorts
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVEs award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
Find out more here: fivehotelsandresorts.com