Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
Spa Therapist As a Spa Therapist you are responsible to coordinate with the Leader on the daily operation of the department, delivering high standard of spa treatments and services to all Guests. What\xe2\x80\x99s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Liaise with the whole spa team and deal with queries in a professional and effective manner
Perform massage sessions to members and Guests in accordance with the massage schedule
Assist if required with contact and correspondence to Guests
Prepare for and execute of spa services to all Guests
Conduct body and treatment evaluation / reassessments for members and Guests on a regular basis with regards to the standards required
Participate in promotional events and spa demonstrations
Ensure spa operation follows SOP guidelines and regulations
Handle customer complaints and therapy queries
Provide usage reports on therapy services and ensure therapy room cleanliness at all times
Control the stock and inventory for therapy products and spa consumables
Operate in a safe and environmentally friendly way to protect guests\xe2\x80\x99 and employees\xe2\x80\x99 health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures
Qualifications Your experience and skills include:
Minimum 1 years of previous experience in hotel industry is preferred
Experience and certification in one of the Spa disciplines of fitness or therapy preferred
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information Additional Language is an added advantage. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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