Job Description

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An Exhilarating Opportunity



Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.



Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate



A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.



Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our ReFIVE Spa Team as a Spa Team Leader will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We're Looking For



• A track record of Spa Team Leader experience is a plus, preferably within award-winning, industry-leading establishments.
• Understanding of specialised spa Industry Applications, including any sought-after Spa software, is a plus.
• Must be a graduate of an Accredited School with a massage, face, and manicure/pedicure License or a combination License.
• Must be committed to following local and corporate Policies and Procedures.
• Demonstrates a Proactive and Self-Motivated Approach to work, displaying initiative and enthusiasm in delivering Exceptional Spa Services.
• Executes tasks with a Commitment to Safety, exercising prudence and maintaining an organised work environment to ensure a Secure and Tranquil experience for Guests.
• Possesses a Comprehensive Understanding of Spa Operations, showcasing knowledge and expertise in providing top-tier spa services.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A hands-on attitude, fuelled by a 'Can-Do!' Spirit.

Key Responsibilities



• Maintains a High Standard of Service throughout ReFIVE Spa, adhering to top-notch procedures.
• Provides Support and Delegates Tasks to the Spa Team to ensure the smooth running of the Spa operation.
• Acts as a Role Model to team members, mentoring and training new joiners and existing 'FIVERs.'
• Performs Administrative Tasks such as team schedules, reports and trackers with remarkable precision.
• Maintains Standard Operating Procedure Records ensuring they are updated at all times.
• Assists in the day-to-day Running of Spa Reception.
• Ensures work areas are Impeccably Clean and Tidy at all times, creating a Stunning Environment for Guests to enjoy.
• Promptly Reports any Dysfunctional equipment to the Spa Manager and relevant Departments to uphold the Award-Winning Experience for FIVE's Guests.
• Manages the 'FIVE-Styled' Retail Inventory and Orders, ensuring stocks are maintained.
• Upholds Cleanliness and next-level Attention to Detail in the stunning Spa Suites throughout the Shift, reflecting the 'FIVE-Star' Flair of ReFIVE Spa.
• Attends Daily line-ups, as well as Weekly and Monthly spa Meetings, to Celebrate Achievements and stay Updated on Exciting FIVE Tribe Announcements.
• Assists and Performs various Engaging Demonstrations and Events as required, Showcasing the Disruptive techniques and Services provided by ReFIVE Spa.
• Interacts with Guests, answering all Spa and Hotel-related Questions.
• Provides Assistance in all Areas of the Spa when Necessary, including the Lavish Relaxation area and Buzzing Reception, ensuring the FIVE Journey is Unforgettable for Guests.
• Conducts all Duties and Responsibilities as required by the Position or assigned by the Spa Manager or Spa Director.
• Ensures Compliance with current Professional Certificates reflecting FIVE's Industry-Leading Standards.
• Collaborates with other Departments to ensure Seamless Operations.
• Updates and Expands Knowledge of Hotel amenities, Services, and Local attractions to provide Accurate information to Guests.
• Handles Guest Complaints and Concerns Promptly and Professionally, finding Suitable resolutions to ensure Satisfaction.
• Stays Informed about Wellness Industry Trends and Advancements Techniques, incorporating New Skills and Treatments into the Spa's Offerings.
• Collaborates with FIVE's Marketing and Sales Teams to Promote Spa services and Packages, contributing to Revenue generation and Business Growth.

The Team



'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime - then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE



FIVE is a leader in Sustainable Luxury Hospitality and Entertainment, with 100% of its Dubai and Zurich hotels certified LEED Platinum, the highest green building rating globally. FIVE's Dubai properties run on 100% solar power through the UAE's only hotel I-REC Agreement with DEWA.



In 2023, FIVE Holdings received an 'A' ESG Rating from ISS, the world's highest ESG rating out of ISS' 7,000+ universe of rated entities. With the acquisition of the Pacha Group, FIVE Holdings will continue to scale its Sustainable Indulgence strategy into new frontiers, as The Group drives global 2050 Net Zero action, now.

An Equal Opportunity Employer







The FIVE Tribe represents over 80+ nationalities across its over 3000 'FIVERs.' FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.







About FIVE Hotels and Resorts



FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.







Find out more here: fivehotelsandresorts.com



Department Name


SPA
Industry


Hospitality
Work Experience


5+ years
City


Dubai
State/Province


Dubayy (Dubai)
Country


United Arab Emirates
Zip/Postal Code


337-1500