Press space or enter keys to toggle section visibility
Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Spa & Wellness
Job Type
Full-time Permanent
Press space or enter keys to toggle section visibility
OVERVIEW/BASIC FUNCTION:
Responsible for the supervision of the Spa team and assisting management in training, counseling, motivating and coaching all spas associates; serves as a role model.
RESPONSIBILITIES:
Utilizing interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty/integrity; leads by example.
Encourage and build mutual trust, respect, and cooperation among team members.
Serve as a role-model to demonstrate appropriate behavior.
Train staff on treatment protocols and product knowledge.
Provide guidance and setting and monitoring performance standards.
Coach and develop team members by creating expectations for continual improvement, providing challenging tasks and assignments, holding development discussions, and constructing and executing development plans.
Maintain professional appearance and personal hygiene of self and team members as per grooming standards.
Responsible for the upkeep of dispensary, therapists break room, linen storage and treatment rooms
Have full knowledge of all spa services, salon services and retail products. Recognize the importance of sales in all aspects of role.
Prepare reports as required and handle Oasys procedures.
Conduct and take part in walk through for evaluation or informational purposes.
Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.
Ensure a comfortable work environment for treatment providers and guests
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette
To attend all mandatory meetings as directed
Handle emergencies that arise when on duty alone, notifying appropriate personnel
Provide superior service to our customers (internal and external) at all times.
Carry out any additional duties and tasks when requested
QUALIFICATIONS:
Experience: Minimum 2 years\' experience in a luxury spa environment, preferably within a luxury hotel.
Education: High school diploma. Diploma or degree in a related field.
General Skills: Must be able to perform job functions with attention to detail, speed and
accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest\'s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
About Us
Press space or enter keys to toggle section visibility
Located on Al Maryah Island at the core of Abu Dhabi\'s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.