Job Description

The Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spa while delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link between therapists and the spa manager and is responsible for maintaining high standards of treatments, training staff, and optimizing spa profitability.

Key Responsibilities

Operational Management

Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-quality service. Oversee spa treatments, ensuring they comply with company standards and legislation. Assist in payroll duties, attendance tracking, and scheduling staff shifts. Manage bookings, payments, and consultation processes to enhance the guest experience. Assist the Spa Manager in stock control, including weekly and monthly inventory checks. Monitor spa equipment and materials, ensuring proper use and maintenance. Handle store-related tasks as required, ensuring seamless coordination with inventory and product management.

Guest Experience & Customer Relations

Ensure guests receive a high standard of service, addressing inquiries and concerns professionally. Handle customer feedback efficiently, escalating issues where necessary to improve products and services. Train and mentor staff to provide an exceptional guest experience. Promote spa services and products to enhance sales and client engagement.

Staff Training & Development

Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in various treatments. Provide product knowledge training and follow-up to ensure staff confidence in promoting spa products. Lead by example and foster a positive work environment for staff development. Establish and maintain effective employee relations to promote teamwork and efficiency.

Health, Safety & Compliance

Ensure compliance with spa security, fire, health, and safety regulations. Monitor cleanliness and hygiene standards across all spa areas. Oversee the proper sanitization of equipment and treatment rooms.

Qualifications & Experience

Education & Certifications

Diploma or certification in massage therapy, body treatments, or beauty therapy from a recognized institute. CIDESCO/CIDTAC or equivalent qualification in spa supervision. A management course in team leadership and customer service is a plus.

Skills & Competencies

Strong leadership and communication skills. Minimum of 3 years of supervisory experience in the spa industry. Hands-on experience in managing day-to-day spa operations. Knowledge of spa treatments, retail sales, and product promotions. Proficient in computer operations for booking systems and inventory management. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills.

Personal Attributes

Positive Attitude:

Maintains an approachable and professional demeanor.

Customer-Focused:

Passion for providing a luxury guest experience.

Adaptability:

Flexible to handle different work situations and responsibilities.

Professionalism:

High grooming and presentation standards.

Time Management:

Ability to multitask and prioritize responsibilities effectively.

Self-Motivated:

Works proactively with minimal supervision.

Why Join Us?

As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smooth operations and an exceptional guest experience. This role offers opportunities for professional growth and leadership development in a dynamic spa environment.

This job description outlines the key responsibilities and expectations for the Spa Supervisor role. Additional duties may be assigned based on business needs.

Job Type: Full-time