Job Description

: spa Supervisor

Overview:

The Spa Supervisor is responsible for leading a team to deliver exceptional service while ensuring smooth spa operations. This role involves overseeing spa therapists, front-of-house staff, receptionists, and attendants. Acting as the second-in-command, the Spa Supervisor will take charge in the absence of the Spa Manager and serve as a vital link between therapists and management.

Key Responsibilities

1. Leadership and Management:

• Lead by example to inspire and motivate the spa team.
• Collaborate with the Spa Manager on special projects and operational improvements.

2. Standard Operating Procedures (SOPs)

• Prepare and implement Spa SOPs.
• Ensure compliance with current legislation and company standards regarding treatments.

3. Client Experience

• Oversee client interactions, ensuring efficient bookings, payments, and consultation processes.
• Manage customer feedback to enhance service quality.

4. Sales and Performance

• Drive the team to meet sales targets and ensure accurate sales recording.
• Analyze sales performance and suggest strategies for improvement.

5. Training and Development

• Plan, coordinate, and conduct training for all spa staff on treatments and services.
• Provide ongoing product training and follow-up sessions.

6. Inventory Management

• Assist the Spa Manager with stock management, including inventory checks and product ordering.
• Ensure proper use of spa materials and equipment.

7. Regulatory Compliance

• Ensure adherence to security, fire, health, and safety regulations within the spa.

8. Quality Assurance

• Maintain high standards of treatment quality and efficiency.
• Support the Spa Manager in initiatives to improve profitability.

Personality Traits

• positive attitude and strong communication skills.
• commitment to high-quality customer service.
• excellent grooming standards and flexibility in work situations.
• ability to work independently and collaboratively.
• energetic, creative, and eager to embrace new challenges.
• Strong time management and prioritization abilities.

Requirements

• Diploma from a recognized institute in massage therapy, body, and beauty treatments.
• Management course qualification in team and customer care is advantageous.
• minimum of 3 years of supervisory experience in the spa industry.
• Strong communication, leadership, and financial skills.
• Hands-on experience as a spa supervisor and trainer.
• proficient in managing daily spa operations.
• CIDTAC/CIDESCO certification or equivalent qualification for spa supervisors.
• Computer literacy is essential.

Job Type: Full-time

Pay: AED6,500.00 - AED7,500.00 per month

Application Question(s):

• Diploma from a recognized institute in massage therapy, body, and beauty treatments.
• minimum of 3 years of supervisory experience in the spa industry.
• CIDTAC/CIDESCO certification or equivalent qualification for spa supervisors.

Language:

• Arabic (Required)
• English (Required)