Company DescriptionCOMPANY DESCRIPTIONWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passionSOFITEL DUBAI THE OBELISKSofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French Joie de Vivre. Guests have the option to unwind at the Sofitel Spa with L\'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! As the Spa Supervisor, you are responsible for ensuring luxury and tranquility await our Guests at our Willow Stream Spa. You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between.What you will be doing:

• Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities
• Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff
• Promote sales of spa services and retail utilizing your extensive knowledge of all products and services
• Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing
• Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls
• Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance
• Maintain through knowledge of competitors including locations, product offerings, pricing and promotions
• Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc)
• Perform Spa tours for potential clients as needed
• Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center
• Maintain close and effective working relationships with other departments
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Establish, update and adhere to hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.
• Some computer knowledge helpful; not required.
• Knowledge of Microsoft Office application, Book4Time, Resort Suite (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
• Previous experience working with children is strongly recommended
• Must enjoy interacting with children
• Reliable and energetic with strong communication skills
• Flexible schedule required
• Ability to work well with others

Accor