Job Description

Responsibilities:

Be on time for shift and maintain consistent, regular attendance record Properly open and close spa each day according to Standard Operating Procedures Accurately book, change and cancel spa appointments ensuring to utilize slots productively Acknowledge and greet everyone who enters and leaves spa premises Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and room charge transactions accurately thus protecting the company's assets Provide detailed descriptions and actively promote spa treatments, packages, services, retail products, facility features and hours of operation Utilize spa computers with skill and proficiency; document guest information in electronic record as directed Answer the phone promptly and use the guest's name throughout the phone conversation; operate phone system accurately and efficiently Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests Handle guests' questions and concerns promptly, professionally and courteously Maintain complete confidentiality in all guest matters in accordance with company policy Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction Maintain a clean, safe, fully stocked and well-organized work area Ensure adequate stock of supplies and equipment; inform management when stock is low Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time Maintain a positive attitude and contribute toward a quality work environment Regularly attend, participate in and support training and staff meetings for the spa Assist in all areas of spa operation as requested by management Communicate to management any and all occurrences involving staff or guests in the spa that require attention #J-18808-Ljbffr