Job Description

Are you a friendly and organized individual with a passion for delivering exceptional customer service? We are currently seeking a talented Spa Receptionist to join our team at Dreamworks Spas. As a Spa Receptionist, you will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they step into our spa.

: As a Spa Receptionist, you will play a crucial role in providing a positive and memorable experience for our guests. Your primary responsibilities will include warmly greeting clients, scheduling appointments, handling inquiries, and assisting with various administrative tasks. Your outstanding communication skills and attention to detail will be essential in coordinating spa services and ensuring smooth spa operations.

Responsibilities: Warmly welcome and greet guests as they arrive at the spa, creating a friendly and inviting atmosphere.
Efficiently manage and coordinate spa appointments, ensuring proper scheduling and minimizing wait times.
Respond promptly to guest inquiries, either in person, over the phone, or via email, providing accurate information about spa services, packages, and promotions.
Handle guest check-ins and check-outs with professionalism and attention to detail.
Maintain an organized and tidy reception area, including managing spa retail displays.
Process payments and handle cash transactions securely and accurately.
Collaborate closely with spa therapists and staff to ensure seamless guest experiences.
Assist in administrative tasks, such as data entry, filing, and maintaining guest records.
Upsell spa services and products by offering relevant recommendations to guests.
Monitor and manage spa inventory, restocking products as needed.
Demonstrate exceptional customer service, promptly addressing and resolving guest concerns or issues.
Qualifications: Previous experience as a receptionist or in a customer-facing role is preferred but not mandatory.
Excellent interpersonal and communication skills, both verbal and written.
A friendly and approachable demeanor, with a focus on providing exceptional hospitality.
Strong organizational abilities and attention to detail.
Proficient in basic computer skills and familiarity with appointment scheduling software (experience with spa management software is a plus).
Ability to handle a fast-paced work environment while maintaining composure and professionalism.
Flexibility to work weekends, evenings, and holidays as needed.
Benefits: Competitive compensation package with opportunities for advancement.
A supportive and positive work environment with a friendly team.
Complimentary access to spa services and discounts on retail products.
Ongoing training and opportunities for professional development.
•To apply, please submit your updated resume and a cover letter detailing your customer service experience and why you are interested in being a Spa Receptionist at Dreamworks Spas.•Note: Be sure to include specific information about your spa's location, contact details, and any additional information about the application process that may be relevant. Make the job post visually appealing and easy to read to attract potential candidates.

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• receptionist: 2 years (Preferred)

Language:

• Arabic (Preferred)

Application Deadline: 25/12/2024