Job Description

Job description

The Spa Receptionist is responsible for greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Duties and Responsibilities:

Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments Acknowledge and greet everyone who enters and leaves spa facilities Ensure that locker room and relaxation area are clean and stocked for flow of in-coming and out-going guests Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company's assets Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available Handle guests' questions and concerns promptly, professionally and courteously Maintain complete confidentiality in all guest matters in accordance with company policy Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction Maintain a positive attitude and contribute toward a quality work environment Assist in all areas of spa operation as requested by management.
Job Types: Full-time, Permanent

Pay: From AED3,000.00 per month

Experience:

receptionist: 1 year (Required)
Language:

* English (Required)