Spa Receptionist
Dubai, United Arab Emirates
Job Description
Company Description
Banyan Tree Group is one of the world\xe2\x80\x99s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group\xe2\x80\x99s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a \xef\xac\x81tness center and 7 dining options.
Summary To ensure the Spa booking system is operated in accordance with departmental procedures, and to ensure that therapists\xe2\x80\x99 time is utilized in order to maximize revenue and productivity. Responsibilities Operational
Banyan Tree Group is one of the world\xe2\x80\x99s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group\xe2\x80\x99s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a \xef\xac\x81tness center and 7 dining options.
Summary To ensure the Spa booking system is operated in accordance with departmental procedures, and to ensure that therapists\xe2\x80\x99 time is utilized in order to maximize revenue and productivity. Responsibilities Operational
- Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
- Always offers an alternative if a requested service is unavailable.
- Always visible to guests by being present at the reception desk.
- Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products.
- Answers telephone calls in a professional, courteous and polite manner in accordance with hotel\xe2\x80\x99s standards.
- Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.
- Ensure that all cashiering functions are carried out in accordance with hotel\xe2\x80\x99s accounting procedures.
- Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
- Report for duty punctually, wearing the correct uniform and nametag at all times.
- Maintains high standard of personal appearance and hygiene at all times.
- Attends briefings and meetings as requested.
- Conducts inspections of the Spa areas as directed.
- Has a complete understanding of the hotel\xe2\x80\x99s procedures in respect to health, hygiene and safety.
- Reports and sends lost property to the Housekeeping office and Security office, in accordance with hotel\xe2\x80\x99s procedures.
- Attends all scheduled training, even if this should fall outside of regular working hours.
- Performs any other reasonable tasks as directed by the superior.
- To contributes the morale and team spirit of company by maintaining excellent work collaboration and relationships among associates within the company, gallery and hotel.
- Product knowledge.
- Utilization of therapists\xe2\x80\x99 time.
- Cleanliness and maintenance of the Spa reception and Spa lobby areas.
- Personal hygiene and grooming.
- Attendance at scheduled training courses.
- Proficiency in the role required.
- Knowledge of relevant rules and regulations.
- Knowledge of the company, spa, and its environment.
- Knowledge of relevant guest satisfaction standards.
- Language requirements met or exceeded.
- Positive Orientation
- Operational Decision Making
- Self-Development & Management
- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication
- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change
Qualifications
Experience/Certificates/Education
Experience/Certificates/Education
- Previous experience in a customer service role, preferably in a spa or hospitality setting.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Proficiency in using reservation software and basic computer skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Knowledge of spa services and products is a plus.
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Job Detail
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Job IdJD1612019
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned