Job Description

Our client is an international reputable 5* hotel & resort chain, nestled on an astonishing canyon with mesmerizing mountain view in Oman. They are seeking a dynamic spa therapist to join their fabulous pre-opening team.

As a Spa Reception, you are responsible to manage spa reception duties such as greeting clients, scheduling appointments, process payments, and maintain a welcoming atmosphere while ensuring smooth operations. Requirements: 2+ years total experience in a related field in a reputable hotel chain or a well-established spa brand. Recognized training in massage, facial and body therapy, or other related wellness modalities. Exceptional communication skills with the ability to build rapport and lasting relationships with guests. Computer literate and proficient in system operations to manage spa reception. Membership in a recognized professional association, and adherence to industry standards and ethics is an advantage. Awareness of responsible business practices, sustainability, and eco-friendly initiatives. Skill in yoga therapy is additional. Responsibilities: Provide exceptional customer service to guests by understanding their needs and concerns, and addressing them professionally. Maintain a professional and friendly demeanor at all times while interacting with guests and colleagues.

Build relationships with guests and provide personalized treatments based on their individual requirements.

Maintain accurate records of treatments provided, scheduling appointments, and processing payment transactions.

Ensure that treatment rooms are stocked and properly maintained, and report any maintenance requirements in a timely manner.

Promote spa services to guests, contributing to sales goals and revenue targets.

Provide expert guidance to guests on spa treatments and overall wellness.

Create an inviting and relaxing atmosphere for guests, anticipating their needs and exceeding expectations.

Consistently deliver exceptional service, ensuring that guests have a memorable and fulfilling experience.

Adhere to all ethical and sustainable business practices, promoting eco-friendly initiatives, and responsible retailing.

Contribute to the overall success of the spa by maintaining cleanliness and safety standards, and actively participating in team meetings and training sessions.

Continuously expand knowledge of new products, services, and industry developments, and apply this knowledge to enhance guest experiences.

Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.