Job Description

Responsibilities:


• Support the company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support the company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement


Operations:


• Keep the work area clean and neat at all times
• Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor
• To ensure that a high standard of service is maintained throughout the Spa
• Assist in the operations of all spa departments as required:
• + Front Desk
+ Spa Retail Area
+ Relaxation Area
+ Preparation Room
+ Sales and Marketing
+ Spa Suite
+ Report dysfunctional equipment to Spa Operations Supervisor
• To maintain an inventory of supplies for the operations of the spa reception
• Must have the ability to courteously interact and answer all spa and hotel-related questions with guests
• Must have good telephone skills and follow MOHG telephone etiquette.


Skills and Requirements:


• Reading, writing, and oral proficiency in English
• Any additional language will be an advantage
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• Must be self-motivated
• Must be flexible and able to work efficiently under pressure
• Must work in a safe, prudent, and organized manner
• Must be willing to be proactive, take initiative, and be held accountable when dealing with guests.
• Must be comfortable handling cash, checks, and credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable.