Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success

Job Details

About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too -- driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

A Solution Architect (SA) is a strategic position for our customers within the professional services organization. The SA is responsible for translating customer business and technical requirements into a comprehensive solution. SA's are experienced customer consultants with strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge.

Responsibilities

Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives.

Complete Solution ownership from requirements gathering to solution delivery working with a variety of technical/non-technical stakeholders.

Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a customer's business needs to Salesforce Marketing Cloud & associated products.

Present a high-level overview of the Salesforce Marketing Cloud architecture and integration capabilities.

Conducts solutions presentations and obtains customer acceptance to solution design. Guides customers through solution deployment

Managing multiple client engagements and working with associated team members.

Actively participate in the community by delivering reusable assets, and success stories and helping the community grow.

Support Account Executives and Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts.

Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25% Requirements

Demonstrable experience in solution design & technical delivery of Marketing cloud or any equivalent marketing automation platform ( SAS, Adobe, Hubspot,Braze)

Experience leading customer-facing discovery sessions to conceptualize and design complex business solutions.

Experience documenting customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows, and mockups.

Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences

Past experience developing SQL with an RDBMS such as MySQL, Oracle, or MS SQL Server

Familiarity with HTML, XML, CSS and JavaScript

Strong understanding of SOAP APIs, REST APIs, and integration architectures.

Familiarity with SDLC methodologies including requirements, design, implementation, testing, and maintenance

Understanding of sales process and methodologies preferred.

Benefits & Perks Check out our benefits site ( which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

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Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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