Job Description

JOB DESCRIPTION:

Develop customer relationships through professional, dependable and accurate interactions during support

Install and configure the solutions at customer site or other company groups

Provide after sales support for software products (on-site and Remote)

Document software defects, using a bug tracking system, and report defects to QA team

Track and resolve customer support requests and update the status

Collaborate with field staff, customers and internal teams to evaluate or diagnose problems and recommend possible solutions

Prepare demo environments for Pre-Sales activities and exhibitions

Take ownership of technical issues, and work with our Development, QA and Deployment teams to resolve more advanced issues when necessary

Document troubleshooting and problem resolution steps

Record and manage best practice resolutions for company's self-service knowledge base

Manage resolution paths' knowledge base and known issues

Travel to customer sites to investigate issues and capture traces on short notice

Provide training to the customers or other company teams

Report defects or offer suggestions for product improvement and help make future technical support easier

Oversee and follow-up on open customer issues

Coordinate with user or third-party for installation, testing and training

Visit testing sites to evaluate software performance

Learn about product updates and new technologies

Deliver company products to customers.

Reply to customer mission critical issues outside business hours.

Perform other job-related duties as assigned

Skills Preferred:

• Experience or Knowledge on VISA, Master, RuPay Card Certification like MTIP, ADVT, Etc.,
• Knowledge on QR Code Scanner, Printer, UPI Platform Integration would be added advantage

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month