Job Description

Job Summary

We are seeking a dedicated and customer-focused Software Support Executive to join our team. In this role, you will provide technical assistance and support to clients using our software solutions, ensuring prompt resolution of issues and maintaining high customer satisfaction. You will act as the first point of contact for software-related queries, troubleshooting, and guidance.

Key Responsibilities

• Respond promptly to customer inquiries via onsite,email, phone, or chat, providing technical support and guidance.
• Troubleshoot software-related issues, identify root causes, and provide effective solutions.
• Collaborate with the development and product teams to resolve escalated issues.
• Conduct software installations, updates, and configurations as required.
• Document and maintain detailed records of customer interactions, solutions, and feedback.
• Assist in the creation of support documentation, FAQs, and user manuals.
• Provide training and demonstrations to clients to enhance software usability.
• Identify recurring issues and suggest improvements to optimize user experience.

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in software support or a similar customer-facing role.
• Strong understanding of software applications and troubleshooting techniques.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with support tools such as ticketing systems, CRM, and remote support software.
• Knowledge of MS SQL, Crystal Report is mandatory.
• Knowledge of Tally Accounting software is a plus.

Job Type: Full-time

Experience:

• Support: 2 years (Preferred)