Job Description

Are you an adept communicator with a passion for both showcasing software solutions and providing exceptional client support? We are excited to welcome a proficient Software Demonstration and Client Support Specialist to our team, someone who can seamlessly combine their expertise in software demonstrations with a dedication to assisting and delighting our clients.

Job Responsibilities:

• Promotion of Software & Services:

? Plan and execute marketing campaigns to raise awareness of our software offerings.

? Lead engaging demonstrations of our software applications to clients, effectively highlighting their features, functionalities, and benefits.

? Provide comprehensive training sessions to clients on software features and best practices, ensuring their successful integration and utilization.

? Initiate contact with potential clients via email and phone, scheduling meetings for software demonstrations.

? Coordinate software demonstrations with existing clients, ensuring adherence to schedules.

? Deliver compelling presentations and training sessions to clients, showcasing the features and benefits of our software.

? Maintain complete demo kits, collaborating with Tech Support to ensure required devices are ready.

? Collect valuable feedback from clients during and after demonstrations, communicating insights for continuous enhancement.

? Manage company website, promotional emails, and social media platforms to maximise outreach.

? Assist in creating Quick Reference Guides (QRGs) and User Manuals for offered software and services.

? Innovate by exploring fresh strategies for software promotion within the market.

? Analyze demonstration outcomes, identifying successes and areas for improvement.

? Conduct thorough market research to grasp client needs and preferences.

? Collaborate with the software development team, channeling client feedback for product enhancements.

• Client Support:

? Offer expert assistance to clients during software implementation and usage, troubleshooting issues, and providing effective solutions.

? Cultivate strong client relationships by understanding unique needs and delivering tailored demonstrations.

? Proactively reach out to clients through calls, emails, and visits to promote our software and services.

Collaboration and Knowledge :

? Collaborate across teams to align software presentations and support efforts with business objectives.

? Develop a comprehensive understanding of all company software and services.

? Explore diverse marketing platforms to expand service reach.

? Provide customized suggestions and recommendations based on client requirements.

Qualifications:

1. Experience: Demonstrated experience in presenting software applications and delivering exceptional client support.

2. Empathy: A client-centric approach with the ability to empathize with clients' challenges and provide thoughtful solutions.

3. Client-Focused Mindset: Dedicated to exceeding client expectations through personalized support and engaging software demonstrations.

4. Communication Skills : Excellent verbal and written English communication skills, with the ability to convey complex ideas in an understandable manner.

5. Technical Aptitude: Proficient in computer usage and software applications.

6. Advantageous: Possess a computer-related or technical degree/certification.

7. Problem-Solving: Proven ability to identify and resolve client issues effectively, ensuring their satisfaction and success.

8. Organizational Skills: Well-organized with strong time management and prioritization abilities.

9. Collaborative Spirit: A team player who thrives in a collaborative environment, eager to work alongside cross-functional teams.

Why Join Us:

Impactful Role: Play a pivotal part in acquiring and retaining clients through software demonstrations and support.

Professional Growth: Access opportunities for skill enhancement, career development, and progression within our dynamic organization.

Innovative Environment: Work in an innovative and forward-thinking company where your ideas and contributions are valued.

Client-Centric Culture: Be part of a team that is committed to delivering exceptional value and experiences to our clients.

Job Type: Full-time

Pay: AED4,500.00 - AED5,000.00 per month