Job Description

Black & Grey HR is recruiting for one of the UAEs leading Facility Management (FM) companies, renowned for setting benchmarks in health, safety, and environmental excellence. Our client is looking to hire an experienced Soft Services Manager to join their growing and dynamic team. As a Soft Services Manager, youll represent our prestigious client, ensuring their service delivery aligns with stringent health and safety standards. This role demands someone who can nurture positive relationships across departments, with clients, and stakeholders, thereby contributing to the company's operational and financial success.

Key Responsibilities:

- Partner with the Home Operation Manager to execute tasks flawlessly.

- Champion the highest standards of health, safety, and environmental practices.

- Analyze operational costs, adhere to budgets, and report on financial performance.

- Implement and monitor KPIs, SLAs, and operational procedures to ensure excellence.

- Identify business opportunities in collaboration with the Bid Department.

- Lead recruitment, training, and performance evaluations to build a high-performing team.

- Optimize cleaning programs, equipment, chemicals, and supplier relationships.

- Develop and enforce SOPs, training initiatives, and performance assessments.

Requirements

- At least 10 years of experience in the Facility Management industry, with a focus on soft services.

- Proven expertise in installation, maintenance, and repair within large commercial settings.

- A solid grasp of Workplace Health & Safety practices.

- A diploma or bachelor's degree in Facility Management or related discipline; an MBA is advantageous.

- Preference for candidates with professional certifications, such as BICS.

- Deep knowledge of industry standards including BICSc, COSHH, ISO, HACCP, ESTIDAMA, APPA, and LEED.

Benefits

- A competitive salary package with comprehensive benefits awaits the right candidate.

This is more than a job opportunity; its a chance to make a significant impact at a leading FM company through excellence in service and operations. If you are driven, professional, and ready to take your career to the next level, we at Black & Grey HR are excited to facilitate your journey.