Sme Service Advisor
United Arab Emirates, United Arab Emirates
Job Description
SME Service Advisor (On-Site) | Al Futtaim Automotive | Toyota
Overview of the role
We are currently looking for competent & performance driven SME Service Advisor (On-Site) to work with to join our Toyota team in Dubai & Abu Dhabi. This role is the representation of the brand & division to the lapsed aftersales SME customers. Main task is to offer specific tailored service pricing and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do
Overview of the role
We are currently looking for competent & performance driven SME Service Advisor (On-Site) to work with to join our Toyota team in Dubai & Abu Dhabi. This role is the representation of the brand & division to the lapsed aftersales SME customers. Main task is to offer specific tailored service pricing and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do
- Build long-term relationships with customers to ensure SME customers retention & loyalty.
- Achieve financial objectives by selling periodic maintenance & general repairs, to meet monthly revenue targets.
- Actively engage with the customer through consultation on customer needs & service requirements, coordination with workshops in dedicated region to ensure smooth customers journey
- Ensure that all customers from the SME aftersales lapsed customer list are contacted, visited, offered with menu pricing.
- Building relationship with SME Managers & Sales Executives to get the correct contacts in targeted companies (whenever is possible, to do jointly visits)
- Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
Bayt
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Job Detail
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Job IdJD1571976
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned