Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.











The L3 Smart Hands Engineer is a critical technical resource, providing advanced support and

problem-solving capabilities for complex IT issues. They are instrumental in maintaining the

integrity and efficiency of on-site IT operations, ensuring minimal downtime and optimal

performance.





Key Responsibilities



?

Advanced Technical Support: Offer second-level technical support for complex hardware,

software, server and network issues that require in-depth analysis and resolution.

? Incident Management: Manage and resolve incidents, ensuring adherence to SLAs and

providing timely communication to stakeholders.

? Project Support: Assist with IT projects, including installations, migrations, and upgrades,

ensuring successful completion within project timelines.

? Vendor Coordination: Collaborate with external vendors and service providers to resolve

technical issues and maintain service level agreements.

? Documentation: Maintain accurate documentation for system configurations, changes,

and incident reports.

? Training and Development: Provide training and support to L1 engineers and end-users,

fostering a culture of continuous learning and improvement.

? Reporting and Governance: Prepare operational reports and participate in governance

forums to review service performance and identify areas for improvement.





Requirements

? A minimum of 7 years of experience in IT support, with a strong focus on on-site technical

support.

? In-depth knowledge of IT infrastructure, including hardware, software, and networking

systems.

? Experience on Server OS and technologies like Windows, CentOS, Ubuntu, SUSE, RHEL,

HPUX, AIX, VMware ESX, Hyper-V

? Experience on Storage and Backup technologies like NetApp, IBM SVC, HP-3Par, IBM

v5000, Veritas & Acronis

? Experience on Network and voice solutions like Cisco and VMWare

? Excellent problem-solving skills and the ability to work under pressure.

? Strong communication skills, with the ability to effectively interact with team members

and stakeholders.

? Relevant technical certifications and ongoing professional development.

? A commitment to delivering high-quality support and driving continuous service


What next?


If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com