Job Title: Shops, Weddings, and Private/Special Events Manager
Company:
Mochi Desserts Catering Services L.L.C.
Location:
[Specify location]
Overview:
The Shops, Weddings, and Private/Special Events Manager at Mochi Desserts Catering Services L.L.C. is a pivotal role responsible for ensuring the smooth operation of retail shops, managing wedding and private event catering, and acting as a brand ambassador to drive sales while maintaining client relationships. The ideal candidate will possess strong leadership skills, exceptional organizational abilities, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
Oversee the operational excellence of retail shops, ensuring adherence to company standards and policies.
Provide exceptional customer service, addressing inquiries, concerns, and feedback promptly and effectively.
Train, motivate, and supervise staff to maintain high performance and service standards.
Manage inventory levels, optimize stock levels, and minimize costs through efficient inventory management practices.
Cultivate and maintain positive client relationships for events, ensuring satisfaction and repeat business.
Plan and execute weddings and private events, from initial consultation to post-event follow-up, ensuring flawless execution and customer satisfaction.
Serve as a brand ambassador, advocating for the brand through various channels to drive sales and enhance brand visibility.
Handle financial responsibilities including budgeting, monitoring financial performance, and ensuring accurate financial record-keeping.
Oversee online platforms for seamless financial transactions and reporting, ensuring data accuracy and security.
Provide insightful data analyses to facilitate decision-making by the management team.
Qualifications:
Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
Proven experience in retail management, event planning, and catering services.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
Proficiency in financial management, including budgeting and financial analysis.
Attention to detail and strong organizational skills, with the ability to multitask and prioritize effectively.
Knowledge of online platforms for financial transactions and reporting preferred.
Passion for delivering exceptional customer experiences and driving sales growth.
Flexibility to work evenings, weekends, and holidays as required.
Holding a valid driving license and fluency in Arabic is essential!