Job Description

Shift Manager*

*Position Overview:* As a Shift Manager, you will be responsible for overseeing the operations and team members during designated shifts. You will ensure excellent customer service, uphold quality standards, and maintain a clean and organized work environment. Additionally, you will assist in training new team members, managing inventory, and handling customer inquiries and concerns.

*Key Responsibilities:*

1. *Supervise Shift Operations:* Directly oversee the daily operations of the shift, including coordinating tasks, assigning roles, and ensuring smooth workflow.

2. *Customer Service:* Ensure exceptional customer service by greeting and assisting customers, addressing inquiries and concerns, and resolving issues promptly.

3. *Quality Control:* Maintain high-quality standards for product preparation, presentation, and service. Conduct regular checks to ensure adherence to company policies and procedures.

4. *Team Management:* Lead and motivate team members to achieve performance goals and uphold company values. Provide guidance, training, and support to enhance team productivity and morale.

5. *Inventory Management:* Assist in managing inventory levels by monitoring stock levels, placing orders, and conducting inventory counts as required.

6. *Safety and Cleanliness:* Uphold cleanliness and safety standards in the workplace, including adherence to food safety regulations and sanitation guidelines.

7. *Reporting:* Prepare shift reports detailing sales, inventory usage, and any operational issues or concerns. Communicate effectively with management regarding shift performance and recommendations for improvement.

8. *Problem Solving:* Address any operational challenges or customer issues that arise during the shift promptly and effectively. Implement solutions to resolve issues and prevent recurrence.

*Qualifications:*

- Previous experience in a supervisory or leadership role, preferably in the food service industry. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. - Knowledge of food safety regulations and sanitation standards. - Flexibility to work various shifts, including evenings, weekends, and holidays. - High school diploma or equivalent; additional education or training in hospitality management is a plus.

*Note:* This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of duties, skills, or qualifications. Management may revise the job description or require other duties as assigned.

Full time