Job Description

Job Title: Shift IT/OT Engineer

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We are seeking a proactive and hands-on Shift IT/OT Engineer to join our team. The primary responsibility of this role is to ensure the smooth operation of our Terminal Technology Platform by conducting proactive monitoring, providing support, conducting maintenance, and resolving incidents for both local IT and OT infrastructure services and assets. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively between technical and non-technical stakeholders

Key Responsibilities: Proactively monitor the Terminal Technology Platform to predict and prevent incidents. Provide hands-on support, conduct maintenance, and resolve incidents for local IT infrastructure services and assets, including datacenter racks, cabling, network, and server equipment. Provide hands-on support, conduct maintenance, and resolve incidents for local OT infrastructure services and assets, including Access Control, CCTV/OCR equipment, radio equipment, VMTs, Assets Sub-Systems, and backbone network infrastructure. Support the regional IT service delivery team with onsite IT/OT support for incident and change management when required. Install and replace end-user and IT/OT infrastructure hardware devices. Resolve incidents within agreed service levels and participate in regional Change Advisory Board (CAB) meetings. Provide end-user support services according to agreed service level agreements. Collaborate with local IT/OT Engineers from Level 2 and the regional IT service delivery team to support and maintain local IT/OT infrastructure. Ensure proper Change and Incident processes associated with local IT/OT assets within warranty and vendor support. Contribute to local IT initiatives in the terminals, as well as the implementation of new technology and infrastructure to support terminal operations. Stay informed about terminal operational constraints, local regulatory requirements, and industry-standard ITSM practices. Demonstrate in-depth knowledge of end-user software and devices, as well as local IT and OT infrastructure components.

Requirements:

Experience working according to industry-standard ITSM practices. Excellent communication skills with the ability to translate between technical and user language. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Hands-on experience with IT and OT infrastructure hardware devices. Familiarity with terminal operational constraints and local regulatory requirements. In-depth knowledge of end-user software and devices. Ability to work effectively in a fast-paced and dynamic environment.

If you possess the required skills and experience for this role and are looking for an exciting opportunity to contribute to the smooth operation of terminal technology, we encourage you to apply.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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