Job Description

Position: ServiceNow Principal Consultant - Telecom Lead

Location: Riyadh (with hybrid working options, allowing remote work for two weeks every two months) As the ServiceNow Principal Consultant - Telecom Lead, you will spearhead my client's Telecom practice, ensuring the delivery of high-quality outcomes within the telecom sector. Your role encompasses managing ServiceNow development, solutions, integration, and system architecture. You will collaborate with cross-functional teams to guarantee the successful implementation of ServiceNow solutions. Responsibilities Design and Architect Scalable Solutions: Create and architect telecom solutions on the ServiceNow platform that meet business needs while adhering to best practices and scalability standards.

Lead Platform Implementation Projects: Oversee implementation projects, working with developers, business analysts, and stakeholders to ensure the successful deployment and adoption of ServiceNow solutions.

Provide Technical Guidance and Mentorship: Offer technical direction and mentorship to development teams, assist in resolving complex technical issues, review code, and ensure adherence to coding standards and best practices.

Evaluate and Recommend Platform Enhancements: Assess new platform features, upgrades, and enhancements, recommending adoption based on business needs, industry trends, and technical considerations.

Drive Platform Governance and Optimization: Establish and enforce platform governance policies, ensure compliance with security, performance, and regulatory requirements, and identify opportunities for platform optimization and continuous improvement.

Qualifications

A minimum of 10 years of overall experience, with 6+ years on the ServiceNow platform within the telecom industry. Experience in integration, development, and project leadership. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Proven ability to lead and manage cross-functional teams. Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. ServiceNow certifications (CMA/CTA) are desirable, with sponsorship for the program available for the qualified candidate. CIS-ITSM, CIS-ITOM, CIS-ITAM certifications or equivalent required; TNI, TSOM experience is a significant advantage. Experience with ServiceNow transformation projects. Familiarity with Agile and Waterfall methodologies. Arabic language skills preferred but not mandatory. Benefits Up to SAR 45,000 fixed + variable bonus of up to SAR 200,000 annual Flexible work environment, including remote work for two weeks every 60 days with company-paid air travel. Relocation assistance for candidates and their families from outside Saudi Arabia. Extensive training and development programs. Comprehensive medical and travel benefits for candidates and their families. Schooling package for children. 22 working days of paid leave.