Job Title: Senior Specialist - ServiceNow DeveloperLocation: Abu DhabiExperience: Min 3 YearsLanguage: EnglishEducation: Bachelors degreeCertificate

• In ServiceNow Certified Implementation Specialist or related certifications
• In Professional Scrum Master, Scrum Developer, or related certifications
• ITIL Foundation level or higher

General Summary

• Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM, HRSM and SecOps modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Implement and utilize tools to regularly monitor and analyse system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Use a systematic approach and a wide breadth and depth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.
• Respond to a broad range of service requests by engaging with end users to investigate, diagnose, and resolve their concerns.
• Create and maintain catalogue and workspace user experiences and automated process flows of moderate complexity, which may include limited scripting, in accordance with established standards and best practices.
• Implement and maintain supported integrations with other vendor platforms.
• Design and write technical and customer accessible documentation and lead the delivery of other relevant training.
• Formally teach and mentor other staff in ServiceNow use and functionality.
• Proactively maintain technical and functional knowledge applicable to the ServiceNow platform.
• Oversee and deliver strategic and operational projects for specific platform capabilities.
• Identify opportunities for new/improved integrations, and guide the design process along with SMEs, business process analysts, and stakeholders.
• Facilitate governance processes necessary to successfully operate the processes and modules implemented in the platform.
• Participate in a 24x7x365 on-call rotation to support the platform, promptly responding to incident notifications, and escalating them when necessary.

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