Job Summary:The ServiceNow Consultant is responsible for designing, implementing, and managing ServiceNow solutions to help businesses streamline their processes and achieve their strategic objectives. This role requires extensive knowledge of the ServiceNow platform, IT Service Management (ITSM), and industry best practices. The ServiceNow Consultant will work closely with clients to understand their business requirements and provide tailored ServiceNow solutions to meet their needs.Key Responsibilities: * Requirement Analysis:

• Collaborate with clients to gather and analyze their business requirements.
• Translate business requirements into technical specifications and system design.
• ServiceNow Implementation:

• Design and implement ServiceNow modules (e.g., ITSM, ITOM, HRSD) based on business needs.
• Configure and customize ServiceNow applications and facilitate rollouts.
• Develop and execute project plans, including timelines, milestones, and deliverables.
• Integration and Migration:

• Integrate ServiceNow with other enterprise applications and third-party systems.
• Conduct data migration activities, ensuring data integrity and accuracy.
• Testing and Validation:

• Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.
• Perform system testing, user acceptance testing (UAT), and resolve any issues.
• Training and Support:

• Provide training and support to end-users on ServiceNow systems and processes.
• Create user documentation, manuals, and training materials.
• Troubleshooting and Maintenance:

• Monitor and maintain ServiceNow systems to ensure optimal performance.
• Troubleshoot and resolve technical issues and system errors.
• Apply patches and upgrades as needed.
• Project Management:

• Manage ServiceNow projects, including scope, budget, and timeline management.
• Coordinate with project stakeholders and ensure successful project delivery.
• Continuous Improvement:

• Stay updated on the latest ServiceNow technologies, tools, and industry trends.
• Propose and implement improvements to enhance system performance and efficiency.

Qualifications:

• Education: Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
• Experience: Minimum of 3-5 years of experience in ServiceNow consulting, including ServiceNow implementation, configuration, and support.
• Certifications: ServiceNow certification in relevant modules (e.g., Certified System Administrator, Certified Implementation Specialist) is preferred.
• Technical Skills:

• Proficiency in ServiceNow platform and modules (ITSM, ITOM, HRSD, etc.).
• Knowledge of ServiceNow scripting (JavaScript, Glide).
• Familiarity with ServiceNow integration methods (REST, SOAP, JSON).
• Experience with ServiceNow data migration tools and techniques.
• Understanding of ITIL best practices.
• Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong project management skills.
• Adaptability and willingness to learn new technologies.

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Duncan & Ross