Job Description

We are seeking an experienced and proactive

Operations Manager

preferable from Facility management background to oversee and manage the day-to-day operations of Nooora Beauty Concierge. This individual will be responsible for ensuring smooth scheduling of appointments, fleet management, staff training, customer satisfaction, and inventory management, ensuring that every service meets the high standards Nooora is known for.

Key Responsibilities:

1.

Appointment Scheduling and Planning

Manage and oversee the scheduling of appointments across all beauty services, ensuring efficient time slots and technician availability. Coordinate with the customer service team to ensure the proper timing and delivery of services, making adjustments when necessary. Analyze trends in customer demand to help optimize staff allocation and scheduling.
2.

Fleet Management & Maintenance

Ensure that the fleet of vehicles used for Nooora's services is well-maintained and in good working condition. Keep a record of all vehicle maintenance schedules and repairs, coordinating with external service providers as needed. Track vehicle usage and plan for future fleet requirements based on business growth.
3.

Training and Onboarding

Lead the training and onboarding process for new hires in customer service, field staff, and technicians. Develop and maintain training materials, ensuring all staff are trained on Nooora's systems, processes, and high service standards. Evaluate the effectiveness of training programs and provide continuous professional development to the team.
4.

Customer Satisfaction

Monitor customer feedback, ensuring any issues or complaints are handled promptly and efficiently. Collaborate with the customer service team to maintain high levels of customer satisfaction. Implement strategies for improving customer experience and loyalty, ensuring that Nooora maintains a positive reputation in the market.
5.

Inventory and Equipment Handling

Oversee the inventory management of beauty products, tools, and equipment, ensuring adequate stock levels for services. Maintain accurate records of all beauty and operational supplies and order new stock as required. Ensure that all equipment is properly cleaned, maintained, and regularly inspected for safety and efficiency.

Skills & Qualifications:

Proven experience in operations management, preferably in the beauty, wellness, or service industry. Strong organizational and multitasking abilities, with the capability to manage scheduling and logistics effectively. Experience in managing a fleet and overseeing maintenance schedules. Strong communication skills to train and support team members. High attention to detail and a customer-first mentality. Ability to use software tools for scheduling, inventory management, and customer feedback tracking. Previous experience in managing inventory and equipment handling.

What We Offer:

Competitive salary and benefits package. A dynamic and fast-paced work environment with opportunities for growth. The chance to work with a leading beauty and wellness brand in Dubai.
Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

Do you have experience of handling a team to run operations?
Experience:

* Operation: 3 years (Required)