The Service Manager plays a crucial role in the automotive dealership and distributor industry, overseeing the service department's operations to ensure customer satisfaction and efficient service delivery. This position requires a blend of technical knowledge, leadership skills, and a customer-focused approach. The Service Manager is responsible for managing a team of technicians and service advisors, ensuring that all service operations run smoothly and effectively. The ideal candidate will have a strong background in automotive service management, with a proven track record of achieving service goals and enhancing customer experiences.Responsibilities: * Oversee daily operations of the service department to ensure efficiency and productivity.

• Manage and lead a team of service technicians and advisors, providing training and support as needed.
• Develop and implement service department policies and procedures to enhance customer satisfaction.
• Monitor service performance metrics and prepare reports for upper management.
• Ensure compliance with safety and environmental regulations in the service area.
• Handle customer complaints and resolve issues to maintain high levels of customer satisfaction.
• Coordinate with parts department to ensure availability of necessary parts for repairs.
• Develop and manage the service department budget, controlling expenses and maximizing profitability.
• Stay updated on industry trends and advancements to improve service offerings.
• Foster a positive work environment that encourages teamwork and professional development.

Preferred Candidate: * Proven experience in automotive service management.

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills and attention to detail.
• Knowledge of automotive repair processes and technologies.
• Ability to work in a fast-paced environment.
• Proficiency in service management software.
• Relevant certifications in automotive service management.

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